I've lost my phone, how do I use the Anti-theft feature?

Our Anti-theft feature provides several tools to help you deal with the loss of your phone. These tools can be activated online through your NQ Space account. Alternatively you can send SMS commands to your lost phone from your reporting number's device.

  1. Remote locate--you can find the location of your phone via GPS and base-station triangulation technology. To use the remote locate feature text locate *password* to your device from your reporting number. Replace password with your password, for example, if your password is 123456 you would text locate *123456* to your phone.
  2. Sound the alarm--send the alarm command to your phone to activate an alarm and (hopefully) find it nearby. To use the alarm feature text alarm *password* to your device from your reporting number. Replace password with your password, for example, if your password is 123456 you would text alarm *123456* to your phone.
  3. Remote lock--prevent illegitimate use by locking your phone remotely. To use the lock feature text lock *password* to your device from your reporting number. Replace password with your password, for example, if your password is 123456 you would text lock *123456* to your phone.
  4. Delete command--protect your privacy by deleting contacts, messages, photos, and videos remotely. To use the delete feature text delete *password* to your device from your reporting number. Replace password with your password, for example, if your password is 123456 you would text delete *123456* to your phone.

Please note, the Anti-theft feature needs to previously have been activated on your phone in order to use these features.

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