What can I do if I forget my Vault password?


You may reset your password using the following steps, as long as you have previously created a Security Email address (this feature is currently only available for Android users with Vault version and above):

  1. Enter your password incorrectly two times.
  2. A link with “Forgot password” will be displayed. Tap the link to continue.
  3. A security code will be sent to the address that you designated as your Security Email. Check your email to access the code.
  4. Enter your security code on the Reset Password page.
  5. You will be prompted to reset your password.

For users with iOS or an older version of the app, NQ Mobile does not recover forgotten passwords; however, you can use Vault Online to backup all of your Vault content (including call & SMS history, photos & videos) to our private cloud storage, which you can restore back onto your phone or a new phone. You can set up a new Vault password by uninstalling and reinstalling NQ Mobile Vault. Please note, if you reinstall NQ Mobile Vault with a new password you will not be able to access data you stored using your old password.



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