Why aren't calls from my block list being blocked?

If you are receiving calls or messages from blocked contacts, try the following:

  • Verify that the numbers are added to your block list. Check to be sure the numbers are correct.
  • Sometimes, country codes can cause this problem. Please check to make sure the country code has been properly added to the number you are trying to block.
  • Go to Settings and confirm that your blocking rules are set up properly.
  • Be sure that you don’t have other apps installed that perform similar functions. They may conflict with NQ Mobile Security and cause performance issues.



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